Missing Track Source Audio File

newerror

ISS-280126-C6F15 Code: ERROR_TRANSCODE_SOURCE_FILE_NOT_FOUND Created a day ago

Blocks Release

This issue is blocking the related release from being delivered. The release will be excluded from delivery until this issue is resolved.

Description

Track source file missing during track ingest. Please check source file exists and un-hold this release when the issue is resolved.

Error Message

The transcode service failed to retrieve the source audio file for track 5051813004025_007 in release 5051813004025 from the URL https://8ac89d074f4d6d64d99d-e2091f89e793b4a5be25cfbff310b92a.ssl.cf1.rackcdn.com/audio/07 Track 7_6.mp3 during batch processing for batch [tidal]/INSERT/20260128022450136 - This release will be put on hold until this issue is resolved. This release contains 55 tracks, none of which will be delivered until the release is fixed.

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Additional Details

Details

Issue ID

ISS-280126-C6F15

Issue Code

ERROR_TRANSCODE_SOURCE_FILE_NOT_FOUND

Status

new

Severity

error

Created

28 Jan 2026, 09:22 (a day ago)

Updated

28 Jan 2026, 09:22 (a day ago)

Last Occurred

28 Jan 2026, 09:22 (a day ago)

Created By

system

Assignee

Jamie

jamie@routenote.com

Related Release

Untitled Release

Unknown Artist

Related Batch

20260128022450136DELIVERED

tidalINSERT

Created a day ago

Missing Track Source Audio File

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